There are several things I would like to comment about:When I ordered the unit from Amazon prime I understood that it took about 3 to 4 days to arrive. I was OK with that. Sure enough, about three days later the unit arrived. I unpacked the unit, read the directions and fired up the coffee maker . it didn’t work! I reread the instructions and troubleshooting instructions and attempted several more times. no luck. When you get the unit, you have a registration card that gives a phone number and website address should you experience any problems. I called the phone number and because it was on a weekend, was advised by a recorded message that the office was closed and I had to wait until the first of the following week. The instructions also said that I should not contact the seller. “Wait a minute,”, I thought, “This is Amazon“ so I fired up my app and contacted the seller directly. They informed me that they would gladly replace the new unit and sent me the directions for return. also, to my surprise, a new unit was on my doorstep by the following morning. I opened it up and it has worked perfectly. Kudos to the seller and to Amazon Prime.Now, for a little more money, you can get a single cup coffee maker by Keurig and other manufacturers. The difference is that this one has such a small footprint on the counter. and that was important to me. I didn’t want another large coffee machine on our kitchen counter. if you fill the reservoir completely, you will make a nice sized mug of coffee. You also can choose two brewing cycles: bold brew, and a more mellow brew just buy where are you press the on/offf button that is located at the top of the unit. Pressure on the front of the on/off button makes for a bold brew. Pressure on the rear of the on/off button makes for a more mellow brew. I saw this information on a video, but I did not see it in the units operational instructions. So this is a good thing to note.It makes a good cup of coffee and afterwards I can tuck it away on the kitchen counter where it remains pleasantly inconspicuous.